Hosted Contact Center
Transform Your Call Center
The role of the contact center is changing from a cost center to a strategic corporate asset. While focusing on cost reductions made sense a decade ago, today it’s all about agent productivity and maximizing sales and service business outcomes – and other key metrics that determine if you are delivering real value to your customers.
Transform your contact center into a strategic business asset with BroadSoft CC-One—an
Whatever key performance indicators you use to measure the success of your contact center, CC-One will help you monitor, manage and maximize them.
Whether you’re a new business creating your first contact center,
a medium size business looking to improve contact center operations,
or a large enterprise needing visibility and control over multiple contact center sites,
BroadSoft CC-One has a solution that will fit your needs.
BroadSoft CC-One is a truly unified cloud contact center solution, offering omni-channel customer interactions over web, email, chat and social, and integrated collaboration between your agents and the back office through voice, chat and video. Integrated workforce optimization, outbound campaigns and predictive analytics give you everything you need for a high-performing contact center in the cloud.
Got an old system in place already? No worries, CC-One can gracefully migrate you to the cloud and all of its benefits, without expensive and risky "rip and replace” approach.
BroadSoft CC-One improves the efficiency of your agents, contact center managers and administrators, creating a seamless customer experience across all major communication channels.
Omni-channel customer interactions
Communicate via voice, web, email, chat and social from a unified environment
Ease collaboration between agents, managers and back-office subject matter experts
Predictive analytics-based routing
Match each customer to the best agent for the best business outcomes
Cloud contact center solutions
Centrally manage ACD, speech-enabled IVR, WFO, Outbound Campaigns and CRM integration
Omni-channel view of customer journey
Analyze cross-channel customer interactions with integrated “voice of the customer” analytics
Understand the agent and customer behaviors and attributes that drive the business
The Bottom Line On Hosted Contact Center Solutions
The move from old to new technology isn't always one that must take place in a single step. Easily, conveniently and seamlessly connect satellite offices together without expensive capital and changing out existing equipment, and consolidate data and voice bills to save money on useless phone features and long distance per-minute charges with Complete Hosted IP PBX solutions from Universal Connectivity.