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New Year's Resolution - Never Say No

Posted on Mon, Mar 12, 2018


Never say no? Isn’t that the opposite of personal empowerment dogma? Aren’t we supposed to establish limits and only commit to those actions we can truly support? Absolutely, we need to set boundaries, and that means not agreeing to do everything that is asked of you.

But “Never say No” is two-fold. First, there’s finding a way to offer a solution that doesn’t initially match what is being asked of you. This forces us to learn to communicate better by explaining what we can do in a positive light, rather than a simple negative reproach. Rather than simply saying “No, we could instead say “I won’t be able to do that” which opens the door for a more productive conversation.

Here’s another example of striking “No” from your vocabulary. Someone on your staff has asked for clarification on a project you assigned, which you provide and your staff says “Thank you.” You then reply “No problem.” While this expression is often taken as an easy substitute for “You’re welcome,” there is a subtle negativity to it. Moreover, it closes down the conversation.

In keeping with our resolution to Communicate Better, let's reflect on the words we use. So, for the next few days, just try to Never Say No, and see where the conversation goes.

At Universal Connectivity, our mission statement and core values are based on listening so that we can provide solutions to our client’s needs. We have great tools and resources to offer, but we first need to understand our client’s business needs before we suggest solutions.

Give us a call. We won’t say no!

Topics: telecommunications services, business technology

In six weeks, you could have a new business phone system.

Posted on Thu, Feb 2, 2017


Punxsutawney Phil has spoken! Though many of us wished for a shorter winter, there is plenty you can do to improve your unified communications over the next six weeks. Here are some ways you can make the most of your Winter and enjoy your Spring...

1. Update Your Business Phone System

It's easier than you think. With cloud based technology an upgrade to your office phones can give you an affordable, seamless platform with room to grow. Add new lines in record time, set up remote access and make sure you never miss another call again. 

2. Video Conferencing

There are too many video conferencing programs to count, but how many of these platforms have hidden fees and quirks? Our digital platform allows for easy integration of multiple users, shared calendars and important video presentation tools. Give your employees and customers the chance to make the most of technology by setting up video conferencing. 

3. Back Up Systems and Downtime Preventions

What happens when you lose power or the internet goes down? Absolutely nothing! By setting up alternate systems support you can guarantee business continuity. Protect your systems and rest easy knowing you're covered! 

Let's Connect! 

Topics: telecommunications services

Happy Birthday Bell Telephone!

Posted on Fri, Mar 11, 2016


It is not too late to offer a 140 Year birthday wish to the Alexander Graham Bell telephone. 

On March 7, 1876 the patent was issued and on March 10, 1876 the historic first call was placed and the spoken message was heard beckoning Mr. Watson.  What is quiet fascinating is in 1874 Western Union President William Orton uttered very prescient words that the telephone will become “the nervous system of commerce.”  If we think for a moment how and why we communicate we would have to agree fully with the statement.  Given there may be a personal SMS text or two to your spouse and children! 

I am humbled and extremely grateful to have the opportunity to participate in the 140 year history and evolution of telecommunications.   Every day we get to help companies scale and grow their businesses through solutions we create for them around their unique needs and leverage an immense telecommunications infrastructure in doing so.

As I write this post I am watching a Connecticut public hearing online via streaming video regarding the raised bill 331 regarding high speed internet which started at 11am this morning and as of 3:45pm has no end in sight…

As the debate and discussion continues,  it serves as a clear present day example of the fact that our entire telecommunication systems have become the central nervous system of all commerce.

So as you raise a glass with me to thank Alexander Graham Bell tonight I ask you to think and share with me what you think telecommunications will look and feel like 140 years from now?  Will we even need devices to communicate with each other?  What do you think?


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Topics: business continuity, business VoIP, hosted voip cost, telecommunications services, bandwidth, new technology

Why You Need A Hosted Contact Call Center

Posted on Sun, Dec 8, 2013

Hosted call centers are providing many benefits to businesses of all sizes, and the industry has continued to see significant growth and adoption. A recent study by Frost & Sullivan predicts that the industry will grow to $1.5 billion by 2015.

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The Benefits of a Virtual Call Center 

Businesses are becoming more global than ever, companies need to stay connected. And as technology continue to evolve, improved communication solutions become a necessity. Companies that need greater flexibility to stay connected can find everything they need with a hosted call center solution.


The solutions provided by a hosted call center work for everything from small businesses queuing calls for a receptionist to a wholesale call center fielding calls for multiple companies to specialized centers with mobile agents. Organizations with complex needs can customize a hosted contact center solution to make their business run more efficiently and better care for their customers needs.


Hosted contact centers provide fiscally-responsible opportunities with features that drive results. Through a hosted contact center, businesses will see improved customer satisfaction, as agents are available to stay connected beyond the typical workplace. No longer limited to a desk phone, agents can field calls from home or on the go.

Improve Connectivity

Hosted contact centers also provide centralized administration for teams that work across the country. No longer confined to a single phone system, management and employees can engage each other worldwide.  Through a hosted contact center, administrators can easily monitor agent availability, active call queues and view detailed reports with browser-based applications. Get details on average speed of answer, length of call, calls per agent and more, all on the fly.


The most important way a hosted contact center is going to improve business is with the cost savings. With the low cost of ownership available over traditional call centers, businesses can focus funds on expanding while utilizing professional services to handle all their call needs. Hosted contact center solutions provide businesses the opportunity to take advantage of the most professional and state-of-the-art web-based services available while protecting the most important thing to any growing business: the bottom line.

Topics: business continuity, call center, virtual workspace, connectivity, telecommunications services, call center technology, customer support, customer service, hosted call center, contact center

The Bandwidth Bottom Line: What You Should Expect?

Posted on Thu, Feb 7, 2013
bandwidth, broadband providers, connectivity, telecommunications services, call center, telecommunications company, latencyYour business depends on the speed and reliability of your connectivity. Your phone system and broadband capabilities have a direct impact on the convenience and quality of your customer’s experience. Whether your clients are reaching out to your call center for customer support or using your website to complete their transactions, you need telecommunications services that operate with your traffic volume in mind. This is where your bandwidth is of critical importance to the survival and prosperity of your business. 
Your call center and website are the best ways for your customers to reach you and vice versa. A great deal of your reputation is staked on how you present yourself through these media. Slow connection speeds, page timeouts, dropped calls and low call quality impede your productivity, frustrate your customers and damage your credibility. This is where the bandwidth offered by your telecommunications provider comes to play a critical role in your success. Your bandwidth determines the speed at which your customers are able to receive call support and complete transactions.
The term bandwidth refers to the difference in megabits per second (Mbps) between the upper and lower end in a range of frequencies. This difference, or width, defines the amount of data that can be carried over the network per second. Expressed as the data transfer rate, the bandwidth of your network is tantamount to the speed at which customer actions may be completed. This is why you should review your current system to ensure your telecommunications company is meeting your bandwidth needs. As you conduct your review, do not be afraid to set high standards for your provider.  
  • Stable
    Hurricanes Sandy and Irene demonstrated the vital need for natural disaster preparedness, especially for those entrusted with the important responsibility of keeping lines of communication open. Make sure your fiber optics network is backed by a high availability wireless internet service. A reliable backup system insulates you from the power and cable outages that frequently occur during natural disasters. Look for a wireless connection that can achieve up to 99.995% uptime versus the 99% service level from low-cost broadband providers. This ensures your customers have a stable point of communication when they need it the most. 
  • Scalable
    Your bandwidth system should provide tiered speeds that respond to the actual volume of data being transmitted at any given time. Scalable bandwidth offers variable speeds in megabits per second that adjust to accommodate this data volume. Symmetry is another important feature, with equal upload and download speeds facilitating optimal productivity.  
  • Suitable
    You need to know your connectivity speed is up to the task of serving your active and growing enterprise. Demand enterprise bandwidth access delivered by carrier-class wireless technology to protect your business from service latency. This ensures your calls and online transactions are handled at the speed appropriate for your business.  
  • Adaptable
    As your business grows, your needs change. This means your bandwidth demands are likely to increase over the life of your business. Your bandwidth provider should make service upgrades and speed increases readily available as your needs dictate. You should also have the opportunity to add redundancy coverage for protection against service interruptions. Demand bandwidth service that grows in capability as you do.  
  • 24/7/365 Support
    Your online business is open 24 hours a day, 7 days a week, 365 days a year. A truly accountable broadband service provider backs your system with monitoring and customer support available on the same terms. When you are choosing between bandwidth providers, you should have the following expectations: uninterrupted handling of network elements, bandwidth allocation, traffic patterns, traffic re-routing, troubleshooting and repairs, billing and customer service. 
Your online business and call center are only as fast as the bandwidth supporting them. Contact Universal Connectivity today to find out how you can increase the speed of your business.  

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Topics: call center, connectivity, telecommunications services, bandwidth, broadband providers, telecommunications company, latency