Another year has come and gone. With it, your call center system has grown one year older. With technology evolving all around us, 2013 is the time to consider updating and upgrading your call center solutions. The next generation of call center technology is upon us and more exciting advances loom on the horizon. If you don’t take steps to keep your phone systems up to speed, your competitors surely will. Harness today’s technology for a more productive and profitable tomorrow.
Answer The Call
The speed and efficiency of your call center shapes your customers’ experience. When it comes to customer service, dropped calls, low call quality and convoluted automated systems prevent you from putting your best foot forward. These inefficiencies may also be standing between your company and repeat business.
On the bright side, the technology available to you for improving this problem has never been more dynamic or cost effective. It’s up to you to take advantage of current innovations in the field while always looking to the future.
Call Center -- The Next Generation
It’s never too soon to start thinking about a call center update. As new priorities emerge for your company -- whether they’re personal growth or greater disaster preparedness related -- a third-party call center provider infuses your operation with the technology to meet these priorities. With improved call center technology, anticipate improvements in the following dimensions of your business:
With greater technological capability comes greater freedom. Today’s call center carrier should have the flexibility to offer you a precise number of lines, extensions and long distance to fit your business needs. Unbundled service packages mean you no longer have to pay for features you don’t intend to use.
Your business may exist across a wide expanse of geographical and virtual locations. A state-of-the-art call center seamlessly connects your satellite offices to a single customer support network. Integrated with leading CRM tools such as SugarCRM, Sage, and SalesForce. Our APIs also enable us to exchange information with customer developed order processing and tracking applications. With this flexibility your company will be able to leverage technology to make your employees work more efficiently and out-perform your competition.
A modern call center provides your customers with fast and reliable service by creating optimal bandwidth access. Call quality and reliability depend on the data transfer rate facilitated by this bandwidth. If you feel your call center could be faster and more efficient, improving bandwidth through your provider is a great first step.
Recent natural and manmade disasters have demonstrated the need for collective preparedness company-wide. This is especially true for the communication sector, which has a critical role to play in the face of emergencies. Today, some call center service providers offer backup wireless systems to supplement fiber optic networks so that your lines of communication remain open when you need them the most.
An investment in greater call center technology ultimately translates into lower expenses. Advancing call center technology allows you to outsource your service needs with extensive package specificity. With wider choices in customer premise equipment (CPE), you have the opportunity to eliminate the need for in-house customer support. This, in turn, lowers your total cost of ownership for the adopted system.
Universal Connectivity helps you harness the most advanced call center technologies and capabilities, giving you the opportunity to enhance your call center functionality while cutting your operational costs.
To learn more about how Universal Connectivity helps your call center grow into 2013 and beyond, click on the button below or call 866.808.1412 to talk with the call center experts about Complete Hosted Phone Service.