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Happy Thanksgiving!

Posted on Wed, Nov 22, 2017


Everyone loves being thought of around Thanksgiving, especially if they can't be close. So give a hug, pick up the phone or send a text to your loved ones letting them know what you're thankful for. Stay connected. 

From all of us at Universal Connectivity. We want to wish you and your loved ones a Happy Thanksgiving, full of connections.  



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Topics: telecommunications company

The End of PBX for Avaya Customers

Posted on Tue, Sep 12, 2017

not anymore.jpgIf you’re an Avaya customer, you’re probably being bombarded with messages that the sky is falling. While we can likely agree that while the prognosis for Avaya as a company is unclear, one thing is crystal clear: the on-premises PBX is on its way out.

The last thing your business needs is a dead-end telecom investment. In fact, industry analysts predict that greater than 50% of PBX replacements will go to cloud-hosted solutions within the next three years. But should you panic? No! Here are five sensible ways you can migrate over time to the cloud without losing your mind and your money. 

  1. Migrate Gracefully with SIP Trunking

SIP Trunking allows you to cost-effectively migrate to the cloud by introducing new cloud-based services when and where you need them. By combining data, voice and video into a single line that feeds into all your office locations, SIP Trunking not only reduces network expenses, but allows you to migrate to the cloud on your own timeframe.

  1. Don’t Rip and Replace!

By replacing your conventional PSTN trunk with a SIP trunk, you can keep your existing on-premises PBX infrastructure and also get access to new cloud-based apps and services such as Unified Communications (UC), team collaboration and contact center solutions—delivered to your location(s) via a SIP trunk. 

  1. Go Hybrid or Go Home

It’s often too risky to do an all-out swap over to a cloud solution, yet some of your users and sites may need new functionality sooner than others. Mobile users, old systems that need replacement or the need to bring in new sites are all good candidates, while other locations can wait before moving over. Bottom line, this means that your old PBXs can co-exist and interwork via SIP for as long as those systems have a useful economic life, as you start bringing in new services at your own pace.

  1. Contact Center Nirvana - Routing in the Cloud

One of the most compelling reasons to migrate to the cloud is the extensive benefits that a cloud-based contact center can offer, as opposed to premises-based call centers. Utilizing SIP trunking allows you to retain in-place premise contact centers while newer locations or on-demand agents can migrate to the cloud. 

Here are some of the top benefits that a cloud contact center can offer:

  • Supports hybrid configurations seamlessly by uniting multiple centers/locations, including remote workers and mobile agents, under one management umbrella
  • Allows for easy scaling up and down as your agent needs fluctuate (on-demand model)
  • Automatically manages call volumes across all locations with “cloud routing”—think of it as a unified call queue in the cloud that distributes calls evenly between agents across multiple centers and locations
  • Click here to learn more about BroadSoft Contact Center advantages
  1. Selecting a Proven Market Leading Vendor

Did you know that BroadSoft is the global market share leader in cloud unified communications with 41% share, according to Frost & Sullivan—3.5 times more than Cisco the next nearest competitor and over 10x more than RingCentral?  Our BroadSoft Business software suite is trusted by over 600 service providers across 80 countries, including 25 of the world’s top 30 service providers by revenue, for unified communications, collaboration and contact center solutions for businesses of all types and sizes.

Universal Connectivity is a full-service Unified Communications as a Service (UCaas) provider. We offer VoIP business phone solutions along with IP fax, teleconferencing and contact center platforms. We partner exclusively with Polycom for IP desk and conference room phones. As “Your Link to Your World” we strive to work cooperatively to help your business be more efficient and grow. Contact Universal Connectivity at 866-808-1412 for more information.

This article was originally written by Holly Dowden and ran on the BroadSoft Beat Blog on February 9, 2017.




Topics: business VoIP, telecommunications company, business technology

Another PBX Phone Company Goes Bankrupt

Posted on Fri, Aug 25, 2017

When you find out your phones are down and nobody can fix them-1.jpgAnother PBX Phone Company Claims Bankruptcy. What Should You Do Now?

With all this news about hardware companies going out of business, you should really start looking at the cloud. If you’re worried about the longevity of the PBX company, that’s understandable. Avaya, Toshiba, and other phone manufacturers are scrambling, but not to worry, your phone will still work.

However, if you've been sitting on the sideline waiting to upgrade to the latest suite of collaboration and video/web conferencing, this may be the push you need. Here are some suggestions on how to approach this new opportunity.

Assess Your Contract

Review your contract and determine where you are in your lifecycle. Do you have any scheduled maintenance planned or needed? What version of the system are you on? Are you up-to-date with your patches? What type of hardware inventory do you currently have in terms of handsets, desk phones, etc? Do you know if you still have the support needed from your existing manufacturer? Assess the damage before you jump to damage control.

Get Organized

This is an opportunity to get organized, eliminate the old way of working, and reduce the clutter from your existing cubicles. It may be time to refresh and consolidate users’ technology to the latest collaboration tools. Check to make sure you know:

  • Needs and wants for communication systems
  • How your team collaborates
  • How many are in the office regularly
  • If any offices need to rethink their space

Audit all of your Systems

Auditing your systems is an important step to get the most out of your workspace. Having multiple, disparate systems is cumbersome and inefficient. The solution to this problem is integrated technology. With integrated technology, the idea of one device providing multiple connection options to collaborate can be a reality for your workspace. Your workspace can be easily integrated with your desk phone, mobile app, and tablet or laptop to allow you to share files all in the same space. Many providers have a plethora of solutions including integrated call center and project workspaces which combine into a unified communication solution. Integrating your technology can make your work more convenient and accessible.

Know your Options

Now that you’re considering switching to a new provider, you should lay out your wish list. Outline the requirements that you can't live without. Find the best providers by getting several quotes, and feel free to test drive a new option. Understand that easy integration is essential and that you need a provider that will customize a solution to meet all your needs. A great way to start your integration journey is to send an RFP. This will allow multiple vendors the opportunity to respond and outline proposed paths to move forward. Once you know what you need, and know who can provide these services, you have a validated view of the options.

Move as fast or as slow as you want, BUT MOVE

Start now.  Research, talk to your communications provider, and start to survey your employees. You may have a variety of legacy systems that you can start consolidating to reduce your overall costs. Determine who can benefit from new features and services, and go from there. This is a good time for some spring cleaning and transforming to a new way of working. Even if you go slowly, start your discovery now so that you can have the information and tools you need to make a decision.

Choose a Path and then Execute

Weigh the proposals against your company’s needs and wants to determine the most optimal path forward.  Look at capabilities, costs, and ease of deployment. Use the number of systems it can replace as part of your justification and proposal to your management.  Choose a path and execute it.

The Silver Lining

Unfortunately, PBX providers are going through difficult times, and you will need to rework your phone system; however, this can be a catalyst for positive change. After all, you probably haven't looked for a new solution for the past 5 years or more because things were working just fine. Now that things are broken, you have an opportunity to fix them. Reduce your hardware and focus on the features of integrated collaboration, voice, workspace, etc. This can result in reduced rents, easier communication, and increased engagement of mobile staff which will help your company run more smoothly. Don't worry about their bankruptcy, embrace the opportunity. The cloud is making the task of moving to an integrated solution easier. Start playing with all of those “neat tools” and find the solution that integrates your systems and best works with your team.

Universal Connectivity is a full-service Unified Communications as a Service (UCaas) provider. We offer VoIP business phone solutions along with IP fax, teleconferencing and contact center platforms. We partner exclusively with Polycom for IP desk and conference room phones. As “Your Link to Your World” we strive to work cooperatively to help your business be more efficient and grow. Contact Universal Connectivity at 866-808-1412 for more information.

This article was written by Tracey Klepic, director of marketing programs at BroadSoft, and originally published on the BroadSoft Beat on July 17, 2017.




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Topics: business VoIP, telecommunications company, business technology

5 Reasons Avaya Customers Will Like Broadsoft

Posted on Fri, Aug 18, 2017

Things sure have changed over the last several years. In the past five years, two of the top three market share leaders have gone bankrupt (first Nortel and now Avaya), Siemens exited the market, and Toshiba withdrew from North America. Even recently, the premise-based media darling, ShoreTel, has fallen on hard times.

So, what’s going on? Enterprise communication buyers are moving to the cloud, and quickly. Analysts estimate that 20% of the global licenses were cloud based in 2016 and they project the number will reach 25% this year. Cloud solutions are expected to surpass premise shipments in 2020.

Avaya unified communication and contact center customers are no different. When they decide to replace, enhance or simply add new users to their systems, their executives and stakeholders will expect them to evaluate cloud solutions. And if today’s analyst projections are correct, the majority will choose cloud solutions due to reduced management and financial complexity and their superior flexibility, mobility, productivity and customer engagement capabilities.


There are five reasons Avaya customers will find our BroadSoft the most attractive cloud solution:

1. Proven and secure cloud platform selected by 25 of the world’s top 30 service             providersby revenue and hundreds more across 80+ countries worldwide

2.  Market share leader with approximately 40% of the global installed base —3 times      that of the next nearest Cisco and 10 times RingCentral. 

3.  Scalable and reliable solution with proven success in micro, small, mid-market,            large, government and education segments including theMariottthe U.S.                    Senate and Montgomery College.

4.  Comprehensive and integrated BroadSoft Businessapplication suite including SIP        trunking, PBX, unified communications, native mobility, team collaboration and            contact centers.

5.  Strong channel partners, customer support and financials

Avaya customers require reliable solutions, rich capabilities, scalability and strong global support infrastructures. BroadSoft is the only cloud solution that can deliver on these requirements.

Universal Connectivity is a full-service Unified Communications as a Service (UCaas) provider. We offer VoIP business phone solutions along with IP fax, teleconferencing and contact center platforms. We partner exclusively with Polycom for IP desk and conference room phones. As “Your Link to Your World” we strive to work cooperatively to help your business be more efficient and grow. Contact Universal Connectivity at 866-808-1412 for more information.

This article was written by Mark Straton and originally appeared on the BroadSoft Beat Blog on March 15, 2017.




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Topics: business VoIP, telecommunications company, business technology

Bring Your Own Device

Posted on Thu, Jul 27, 2017


While a lot of companies do provide employees with cellphone or tablets, many employees opt to use their own devices to maximize their own productivity.

With Universal Connectivity’s UC-One app, staff can easily work on their own cellphones, tablets or laptops. The app is simply loaded onto the device, similar to the application on the workplace computer. Calls can move seamlessly form the desk phone to the cellphone. Staff can opt to use the app on any device for instant messaging or video conferencing.

There are minor drawbacks to BYOD vs company-provided devices, such as nuanced capabilities among the wireless providers and the phones themselves. However, these are typically identified after the first few instances of use and adjustments made, such as switching from home WiFi to cellular for improved voice clarity.

One great feature of UC-One is that the app is set up to use business phone number, so employees no longer need to give out their personal cellphone numbers. In the past, this has been a drawback to BYOD, both for the employee and the company.

For companies supporting staff use of BYOD, it’s important to have a BYOD policy that ties into the company’s overall IT security policies.

Universal Connectivity Is a full-service Unified Communications as a Service (UCaas) provider. We offer VoIP business phone solutions along with IP fax, teleconferencing and contact center platforms. As “Your Link to Your World” we strive to work cooperatively to help your business be more efficient and scale to grow. Contact Universal Connectivity at 866-808-1412 for more information.



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Topics: business VoIP, telecommunications company, business technology

Anywhere, Anytime

Posted on Wed, Jul 5, 2017

Anywhere, Anytime.jpg

There is no longer a strict need for employees to sit at their desks to perform their essential job functions. The rules are changing; and the tools are evolving.

 “Unified Communications” provides the easy use of current app technology, enabling the user to seamlessly transition from desktop to mobile and back again, all the while presenting the office phone number. The UC Communicator provides instant messaging, web-based conference calls, video conferencing and even document sharing. And it’s all at the click of a mouse or a touch on the cellphone.

 An additional benefit of the UC Communicator is reduced cellphone charges, as the calls are routed through WiFi whenever available. Plus, the recipient of the call will simply see the person’s office number rather than the personal cell.

Independence from the desk, freedom to connect when needed; that’s the basis of Unified Communications.

Have a great Independence Day and make the most of your holiday by working anywhere, anytime. 




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Topics: telecommunications company

What to do With Your Toshiba Phone System

Posted on Wed, May 17, 2017

UXtoshiba.jpgWith Avaya’s Chapter 11 bankruptcy filing and Toshiba’s exit from the North American business telecom equipment market, businesses currently using these phone systems may be feeling vulnerable. While both companies have pledged to support their products and services, that will only be honored during existing contract terms. Toshiba has even gone so far as to waive early termination fees for VIPedge customers. That doesn’t provide much of a sense of security. 

Communication and relationship building is at the core of every business. A clear, reliable phone system is not only a necessity, it’s a given. Additionally, most businesses need more than just a telephone – they need a unified communication system that includes everything from auto attendant, voice messaging, mobility, instant messaging, video conferencing and document sharing. Add to that a seamless contact center and contingencies against business interruptions. Businesses need to know that they can rely on their phone systems.

Whether you’re currently an Avaya or Toshiba customer, or just wanting to find out what a reliable phone system can do for your business, contact Universal Connectivity. We can assess your network, evaluate your contact center and consider what telecommunication system improvements can help you grow your business.




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Topics: telecommunications company

Switching to VoIP

Posted on Thu, Apr 27, 2017

voip image.jpg 

Considering the change to Voice over Internet Protocol phones can be intimidating. Companies often have an older premise-based system (also known as PBX) with copper phone lines, and no one to guide through the process of weighing the pros and cons of today’s technology.

Why Use VoIP?

Concerns on moving to a cloud-based VoIP telephony system often include security,
poor voice quality and inadequate ITequipment or network architecture,along with cost considerations. While these are all valid points to review, these same issues will eventually arise with the continued use of an antiquated PBX phone system.

Why Switch?

In contrast, today’s VoIP and cloud-based systems provide advanced functionalities
beyond the traditional desk phone, including desk and mobile apps for easy video conferencing, document sharing and Instant Messaging. In most cases, VoIP also minimizes the IT and network requirements, both in terms of equipment and in-house staffing needs.

Is It The Right Time?

Cloud based phone systems are an eventuality for the industry. If you want to lower costs and improve efficiency, make room for growth and have peace of mind, then of course switching to VoIP makes sense. It is definitely an area to consider for the future of your
business and warrants future discussion.

We're here to help. Contact us today to find out if switiching VoIP is the right move for your business. 


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Topics: telecommunications company

From the First Call to a Cloud: "Try-It"

Posted on Fri, Mar 10, 2017


On March 10, 1876, Alexander Graham Bell made the first telephone call at his laboratory in Boston. Ten years later, more than 150,000 people in the United States owned phones. The telephone was not only a monumental commercial success, it succeeded in changing the way people communicate.

Now, cloud based technology has made it easier then ever to communicate on an even broader scale. Businesses need simple tools for making calls and joining virtual meetings - whether in the office, at home or on-the-go. That's why we're happy to introduce our new Cloud Based App - "Try-It"

Our App helps you click to call with video and crystal clear high definition audio using your PC, laptop or mobile phone. Reluctant to give out your personal mobile number? Our App keeps your mobile number private showing just the business number for business related calls.  And when you can’t talk, simply exchange secure text messages to stay connected with your team. Our App’s communication history is also a great record of business calls, instant messages and voicemails. It’s just that easy!

For a limited time, Universal Connectivity is offering a free Try-It! 30-day trial user experience. You and your team can take a test drive and see what you’re missing. You don’t need to change your company’s phone service and best of all - no credit card is required to start the 30 day free trial!

For the best Try-It! user experience, be sure to invite your colleagues to register for the Try-It! That way, you’ll be able to try out the call quality, instant messaging, virtual conference rooms and more!


 Register for Free Trial


Topics: telecommunications company

Universal Connectivity Celebrates 22nd Anniversary

Posted on Wed, Feb 8, 2017

UX cake.jpg


When I think back over Universal Connectivity’s progress over the past 22 years, I think about the people we’ve met and the companies we’ve helped to succeed. To me, it’s all about the relationships we’ve built with our clients.

I’m especially proud that our very first client is still with us, and that we have experienced extremely little churn. In addition, I feel we’ve aided in the growth of the companies we serve, both in terms of the number of employees as well as multiple locations. We made it easy for our clients to relocate offices or expand as needed. Our core values of putting the client’s needs first while creating pragmatic solutions has enable us support those expansion opportunities.

In the telecommunications industry, customer experience is a key differentiator. Many refer to the Net Promoter Score (NPS) as an industry benchmark. While the telecomm industry average NPS is 38, Universal Connectivity’s clients have given a NPS of 77. Common denominators in higher NPS are simple and reliable services delivered with great customer services.

We see ourselves as partners and trusted advisors to our clients. This pairs with Universal Connectivity’s mission statement: To enhance the clients’ growth and competitiveness with forward thinking scalable communication systems.

I look forward to continuing to work with our clients, providing creative business solutions and services. As another of our core values goes: Happy – We love what we do and it shows!

James Smith

President & Chief Connector

Universal Connectivity®

Topics: telecommunications company