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New Year's Resolution - Never Say No

Posted on Mon, Mar 12, 2018

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Never say no? Isn’t that the opposite of personal empowerment dogma? Aren’t we supposed to establish limits and only commit to those actions we can truly support? Absolutely, we need to set boundaries, and that means not agreeing to do everything that is asked of you.

But “Never say No” is two-fold. First, there’s finding a way to offer a solution that doesn’t initially match what is being asked of you. This forces us to learn to communicate better by explaining what we can do in a positive light, rather than a simple negative reproach. Rather than simply saying “No, we could instead say “I won’t be able to do that” which opens the door for a more productive conversation.

Here’s another example of striking “No” from your vocabulary. Someone on your staff has asked for clarification on a project you assigned, which you provide and your staff says “Thank you.” You then reply “No problem.” While this expression is often taken as an easy substitute for “You’re welcome,” there is a subtle negativity to it. Moreover, it closes down the conversation.

In keeping with our resolution to Communicate Better, let's reflect on the words we use. So, for the next few days, just try to Never Say No, and see where the conversation goes.

At Universal Connectivity, our mission statement and core values are based on listening so that we can provide solutions to our client’s needs. We have great tools and resources to offer, but we first need to understand our client’s business needs before we suggest solutions.

Give us a call. We won’t say no!

Topics: telecommunications services, business technology