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The Bandwidth Bottom Line: What You Should Expect?

Posted on Thu, Feb 7, 2013
bandwidth, broadband providers, connectivity, telecommunications services, call center, telecommunications company, latencyYour business depends on the speed and reliability of your connectivity. Your phone system and broadband capabilities have a direct impact on the convenience and quality of your customer’s experience. Whether your clients are reaching out to your call center for customer support or using your website to complete their transactions, you need telecommunications services that operate with your traffic volume in mind. This is where your bandwidth is of critical importance to the survival and prosperity of your business. 
Your call center and website are the best ways for your customers to reach you and vice versa. A great deal of your reputation is staked on how you present yourself through these media. Slow connection speeds, page timeouts, dropped calls and low call quality impede your productivity, frustrate your customers and damage your credibility. This is where the bandwidth offered by your telecommunications provider comes to play a critical role in your success. Your bandwidth determines the speed at which your customers are able to receive call support and complete transactions.
The term bandwidth refers to the difference in megabits per second (Mbps) between the upper and lower end in a range of frequencies. This difference, or width, defines the amount of data that can be carried over the network per second. Expressed as the data transfer rate, the bandwidth of your network is tantamount to the speed at which customer actions may be completed. This is why you should review your current system to ensure your telecommunications company is meeting your bandwidth needs. As you conduct your review, do not be afraid to set high standards for your provider.  
  • Stable
    Hurricanes Sandy and Irene demonstrated the vital need for natural disaster preparedness, especially for those entrusted with the important responsibility of keeping lines of communication open. Make sure your fiber optics network is backed by a high availability wireless internet service. A reliable backup system insulates you from the power and cable outages that frequently occur during natural disasters. Look for a wireless connection that can achieve up to 99.995% uptime versus the 99% service level from low-cost broadband providers. This ensures your customers have a stable point of communication when they need it the most. 
  • Scalable
    Your bandwidth system should provide tiered speeds that respond to the actual volume of data being transmitted at any given time. Scalable bandwidth offers variable speeds in megabits per second that adjust to accommodate this data volume. Symmetry is another important feature, with equal upload and download speeds facilitating optimal productivity.  
  • Suitable
    You need to know your connectivity speed is up to the task of serving your active and growing enterprise. Demand enterprise bandwidth access delivered by carrier-class wireless technology to protect your business from service latency. This ensures your calls and online transactions are handled at the speed appropriate for your business.  
  • Adaptable
    As your business grows, your needs change. This means your bandwidth demands are likely to increase over the life of your business. Your bandwidth provider should make service upgrades and speed increases readily available as your needs dictate. You should also have the opportunity to add redundancy coverage for protection against service interruptions. Demand bandwidth service that grows in capability as you do.  
  • 24/7/365 Support
    Your online business is open 24 hours a day, 7 days a week, 365 days a year. A truly accountable broadband service provider backs your system with monitoring and customer support available on the same terms. When you are choosing between bandwidth providers, you should have the following expectations: uninterrupted handling of network elements, bandwidth allocation, traffic patterns, traffic re-routing, troubleshooting and repairs, billing and customer service. 
Your online business and call center are only as fast as the bandwidth supporting them. Contact Universal Connectivity today to find out how you can increase the speed of your business.  

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Topics: call center, connectivity, telecommunications services, bandwidth, broadband providers, telecommunications company, latency